NAMLIFA Membership App
Terms & Conditions
These Terms govern use of the NAMLIFA Membership mobile application and the member portal it loads at namlifa.net. They should be read with the Privacy Policy and Personal Data Protection Notice. Association membership rules and programme-specific conditions (for example AKARD or ManLIFPS forms) also apply where relevant.
1. Introduction
Welcome to the NAMLIFA Membership App (“App”), operated by the National Association of Malaysian Life Insurance and Family Takaful Advisers (“NAMLIFA” or “the Association”). By accessing or using the App, you agree to these Terms & Conditions. If you do not agree, please discontinue use of the App.
2. Purpose of the App
The App provides NAMLIFA members with access to membership-related services on the Association’s portal, which may include:
- Membership profiles, status, digital membership identification (including QR), and related records.
- Membership registration, renewals, reactivation / settlement, and Life upgrade requests.
- Association announcements, news, in-app alerts, and push notifications (where enabled).
- Events, registration, attendance / check-in related records, certificates, and CPD points.
- AKARD and ManLIFPS programme registration, status, history, and related uploads where submitted.
- Smart Partners content.
- Online payments for membership, events, and programmes via third-party payment gateways.
- Membership-related documents and resources made available through the portal.
Features may be updated, added, or removed from time to time.
3. Membership account
Users must provide accurate and up-to-date information when registering or using the App. Members must keep login credentials confidential and are responsible for activity under their accounts. Report suspected unauthorised access to NAMLIFA promptly. Access to features may depend on membership status, application status, and eligibility (for example In Benefit, Lapsed, or Suspended accounts are treated differently under Association rules).
Member portal pages are intended for use through the official Capacitor app (NAMLIFA Membership). Public programme registration pages and the public website remain available in a browser as published by NAMLIFA.
4. Acceptable use
Users agree not to:
- Provide false, misleading, or fraudulent information.
- Access or attempt to access another person’s account without authorisation.
- Interfere with the security or operation of the App or portal.
- Use the App for unlawful purposes.
- Copy, distribute, or misuse content belonging to NAMLIFA or other parties without permission.
NAMLIFA may restrict or suspend App access where misuse or a breach of these terms is identified, without prejudice to Association membership procedures.
5. Membership information and payments
Membership information shown in the App is for administrative and informational purposes. Where payment services are available, users must ensure transaction details they submit are accurate. Payments are processed through third-party providers (currently DOKU and/or SenangPay, as configured by NAMLIFA). Those providers’ terms and privacy practices also apply to data they collect on their payment pages. NAMLIFA does not store full card numbers entered on the payment provider’s pages.
6. Intellectual property
Content, branding, logos, documents, and materials provided by NAMLIFA through the App remain the property of NAMLIFA or their respective owners, unless otherwise stated. Users may not reproduce, distribute, or commercially exploit such materials without prior authorisation.
7. Availability and updates
NAMLIFA will make reasonable efforts to maintain App and portal availability. Uninterrupted access is not guaranteed. The App or portal may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond the Association’s control.
8. Third-party services
The App may link to or integrate with third-party services, including hosting for namlifa.net, Google Firebase Cloud Messaging (push notifications), and payment gateways (DOKU / SenangPay). NAMLIFA is not responsible for the independent policies, availability, or practices of such services, except as required by applicable law.
9. Limitation of liability
To the extent permitted by applicable law, NAMLIFA shall not be liable for losses arising from temporary service interruptions, unauthorised account access resulting from a user’s failure to safeguard credentials, or reliance on inaccurate information supplied by users. Nothing in these terms excludes any liability or obligation that cannot lawfully be excluded under Malaysian law.
10. Suspension and termination
NAMLIFA may suspend or restrict App access for maintenance, security, misuse, or other legitimate administrative purposes. Membership suspension, termination, and related disputes remain subject to the Association’s applicable rules and procedures.
11. Changes to these Terms
NAMLIFA may update these Terms from time to time. The current version will be published at namlifa.net/terms and may also be linked from the App. Continued use after an update takes effect constitutes acceptance of the revised terms where permitted by law.
12. Governing law
These Terms & Conditions are governed by the laws of Malaysia.
13. Contact
National Association of Malaysian Life Insurance and Family Takaful Advisers (NAMLIFA)
No. 55, Wisma NAMLIFA, Jalan 3/93, Taman Miharja, Jalan Cheras, 55200 Kuala Lumpur, WP
Kuala Lumpur
Email: info@namlifa.org.my
Association website: www.namlifa.org.my
App portal: namlifa.net