NAMLIFA Membership App

Privacy Policy

Effective date: 3 November 2026

This Privacy Policy explains how NAMLIFA collects, uses, stores, and protects personal information when you use the NAMLIFA Membership mobile app and the member portal it loads at https://namlifa.net. It should be read with the Personal Data Protection Notice and Terms & Conditions. This page is the public privacy policy URL for app store listings.

1. Who we are

The National Association of Malaysian Life Insurance and Family Takaful Advisers (“NAMLIFA”, “we”, “us”) operates the App and portal. Contact details are in section 12.

2. Personal information we collect

Depending on the features you use, we may collect:

2.1 Account and identity

  • Full name; NRIC / old NRIC; date of birth; gender; race (optional).
  • Membership number and category; membership and application status; branch.
  • Login credentials (email address and password).
  • Agent / employment-related details where provided (agent’s code, company, agency, position, position type, type of business, date contracted, highest qualification).

2.2 Contact and address

  • Email address; mobile, home, office, and fax numbers.
  • Correspondence address, postcode, state, and country.

2.3 Photos and documents

  • Profile / membership photo.
  • Programme-related photos or document uploads (for example AKARD supporting documents), where you submit them.

2.4 Membership and programme records

  • Payment and coverage dates; renewals; alerts and announcements delivered to you.
  • Event registrations; attendance / check-in related records; certificates; CPD points.
  • AKARD and ManLIFPS registration details and history (including preferences such as diet or roommate where you enter them).
  • Use of Smart Partners and other in-app programme content as part of normal App use.

2.5 Transaction information

  • Payment status, amounts, order / invoice references, transaction IDs, and receipts for membership fees, events, and programmes.
  • Card or bank details entered on the payment provider’s own pages are collected by that provider under its terms. NAMLIFA does not store full card numbers from those pages, except for limited confirmation data the provider returns to complete your payment record.

2.6 Device and technical information

  • Session cookies used to keep you signed in within the App.
  • Push notification token (Firebase Cloud Messaging), optional device identifier, and platform (Android / iOS) when you allow notifications.
  • Device type / operating system information as available through the App shell, and limited server logs used for security, support, and reliable delivery of the portal.
  • The App does not currently use a separate crash-analytics product (such as Firebase Crashlytics). If that changes, this policy will be updated.

2.7 Communications

  • In-app alerts and announcements.
  • Device push notifications when permission is granted.

3. How we use personal information

We use personal information to:

  • Verify identity and manage membership accounts and eligibility.
  • Provide membership services and maintain membership and programme records.
  • Communicate announcements, updates, events, and programmes.
  • Process registrations, payments, renewals, and related requests.
  • Operate events (including check-in related records), CPD, AKARD, ManLIFPS, and Smart Partners features.
  • Deliver push notifications and keep you signed in securely.
  • Provide technical support, improve reliability, and protect against misuse.
  • Comply with legal, regulatory, and Association administrative requirements.

We do not use personal information for unrelated purposes without an appropriate legal basis or consent where required.

4. Disclosure to third parties

We may disclose relevant personal information to authorised parties where necessary to operate the App and provide services, including:

  • Hosting / application platform for namlifa.net (Frappe / ERPNext site and infrastructure providers acting on our instructions).
  • Google Firebase Cloud Messaging (FCM) for push notification delivery (device tokens and related delivery metadata).
  • Payment service providers — DOKU and/or SenangPay (as configured) — to process payments.
  • Event or programme partners where needed to deliver a service you requested (for example AKARD / ManLIFPS administration).
  • App developer / technical support acting on NAMLIFA’s instructions.
  • Authorities or other parties where required or permitted by law.

We take reasonable steps so that parties handling personal information on our behalf provide appropriate protection. We do not sell personal information for third-party marketing.

5. Data storage and security

We take reasonable practical and technical measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse. Data is transmitted to the portal over HTTPS. Information may be stored in electronic systems maintained by NAMLIFA or authorised service providers. Where information is processed or stored outside Malaysia, applicable legal requirements will be considered. No electronic system can be guaranteed completely secure.

6. Data retention

Personal information is retained as long as reasonably necessary for the purposes collected, to maintain membership and programme records, resolve disputes, and meet legal or regulatory obligations. Information that is no longer required will be securely deleted, destroyed, or anonymised where appropriate and practicable.

7. Access, correction, deletion, and account requests

Subject to applicable law, you may request access to or correction of your personal information, withdraw consent where consent is the relevant legal basis, request deletion of personal data, or request closure of your App / portal account.

Submit requests using the contact details in section 12. We may verify your identity before acting. Some records may be retained where required for membership administration, dispute resolution, fraud prevention, security, or legal obligations. Withdrawal of consent or deletion may limit or end access to features that depend on that data.

8. Notifications and communications

The App may send notifications about membership matters, Association announcements, events, and other relevant updates. You may adjust notification preferences through your device settings and, where supported, in the App. Essential administrative communications may still be provided where necessary.

9. Children’s privacy

The App is intended for adult NAMLIFA members and authorised users (typically 18 years and above). It is not directed at children and is not designed for users under 18. NAMLIFA does not knowingly collect personal information from children for App use.

10. Changes to this Privacy Policy

We may revise this Privacy Policy to reflect changes in the App, services, or law. The current version is published at https://namlifa.net/privacy-policy.

11. Google Play Data safety consistency

For Google Play’s Data safety section, NAMLIFA declares collection consistent with this policy, including account and personal information, photos and files you upload, purchase / transaction history, and device identifiers used for push notifications. Card numbers entered on payment-provider pages are handled by those providers. Data is transmitted using encryption in transit (HTTPS). Users may request deletion via the contact below. The App’s target audience is adults / association members, not children.

12. Contact us

National Association of Malaysian Life Insurance and Family Takaful Advisers (NAMLIFA)
No. 55, Wisma NAMLIFA, Jalan 3/93, Taman Miharja, Jalan Cheras, 55200 Kuala Lumpur, WP Kuala Lumpur
Email: info@namlifa.org.my
Association website: www.namlifa.org.my
App portal: https://namlifa.net