NAMLIFA Membership App

Personal Data Protection Notice (PDPA)

Effective date: 3 November 2026

This notice explains how the National Association of Malaysian Life Insurance and Family Takaful Advisers (“NAMLIFA”) collects and processes personal data in connection with the NAMLIFA Membership App and related membership services on https://namlifa.net. It should be read with the Privacy Policy and Terms & Conditions, and interpreted in accordance with Malaysia’s Personal Data Protection Act 2010 (Act 709), as amended (including the Personal Data Protection (Amendment) Act 2024), as applicable.

1. Purpose of this notice

NAMLIFA processes personal data to administer membership, operate the App and portal, and deliver Association programmes and communications. This notice describes the categories of data, purposes, disclosures, retention, and your rights.

2. Personal data collected

NAMLIFA may collect and process personal data such as:

  • Name; NRIC / identification numbers; date of birth; gender; race (optional).
  • Contact details (email, telephone numbers) and correspondence address.
  • Membership details, status, branch, and related membership history.
  • Login credentials for the App / portal account (email and password).
  • Profile photos and documents you upload (including programme supporting documents).
  • Registration and transaction information for membership fees, events, AKARD, ManLIFPS, and related services (including preferences you enter, such as diet or roommate for ManLIFPS).
  • Event attendance / check-in related records, certificates, and CPD points where applicable.
  • Technical information required to operate and secure the App, including session cookies, push notification tokens (Firebase Cloud Messaging), optional device identifiers, and platform information.

The specific information collected depends on the features and services you use.

3. Purposes of processing

Personal data may be processed for:

  • Membership registration, verification, and administration.
  • Provision of membership services and information through the App and portal.
  • Communication of Association announcements, alerts, and relevant updates (including push notifications where enabled).
  • Event registration, programme administration (including AKARD and ManLIFPS), and Smart Partners content delivery.
  • Processing of membership fees and other applicable transactions via payment gateways.
  • Technical support, security, fraud prevention, and service improvement.
  • Compliance with legal, regulatory, and Association administrative obligations.

4. Disclosure of personal data

Personal data may be disclosed to authorised service providers where necessary for the purposes in this notice, including:

  • Hosting and application platform providers for namlifa.net.
  • Google Firebase Cloud Messaging for push notifications.
  • Payment processors (DOKU and/or SenangPay, as configured).
  • App developer / technical support acting on NAMLIFA’s instructions.
  • Event or programme partners where required to deliver a requested service.

Personal data may also be disclosed where required or permitted by applicable law.

5. Protection and retention

NAMLIFA takes reasonable steps to protect personal data from unauthorised access, disclosure, loss, misuse, or alteration. Data in transit to the portal is protected using HTTPS. Personal data is retained only as long as necessary for the relevant purposes or as required by applicable law, after which it will be securely disposed of or anonymised where appropriate.

6. Access, correction, and related rights

Subject to applicable law and relevant exceptions, individuals may request access to or correction of their personal data, withdraw consent where applicable, raise concerns about processing, or request deletion / account closure relating to App use.

Requests should be submitted to NAMLIFA using the contact details below. Identity verification may be required. Withdrawal of consent or deletion may affect NAMLIFA’s ability to provide certain services.

7. Provision of personal data

Certain personal data is necessary for NAMLIFA to verify membership, maintain membership records, or provide specific App functions. If required information is not provided, NAMLIFA may be unable to provide the relevant service or functionality.

8. Contact information

For enquiries or requests relating to personal data protection:

National Association of Malaysian Life Insurance and Family Takaful Advisers (NAMLIFA)
No. 55, Wisma NAMLIFA, Jalan 3/93, Taman Miharja, Jalan Cheras, 55200 Kuala Lumpur, WP Kuala Lumpur
Email: info@namlifa.org.my
Association website: https://www.namlifa.org.my
App portal: https://namlifa.net

9. Updates to this notice

NAMLIFA may update this notice from time to time. The latest version will be published at https://namlifa.net/pdpa and may also be linked from the App.